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Super Email sender: Smtp not working

36 Posts
12 Users
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jcollinsrentals
(@jcollinsrentals)
Posts: 3
Member Customer
Topic starter
 

my smtp set up is not responding, error sending test, I have tried for over 6 hours and it is not working

 
Posted : 02/04/2021 3:14 pm
Topic Tags
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

Hi friend, please explain what SMTP is this, what tutorial you are following, add some details.

 
Posted : 02/04/2021 3:39 pm
jcollinsrentals
(@jcollinsrentals)
Posts: 3
Member Customer
Topic starter
 

@admin I am using a gmail smtp, i followed the instruction on the YouTube download  and install, please check the error on the attached image.

 
Posted : 02/04/2021 4:29 pm
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

You are Gsuite? or gmail STMP?

 
Posted : 02/04/2021 4:51 pm
asma
 asma
(@asma)
Posts: 13
Member Customer
 

hi guys im having the exact same problem .the same message pops up i cant send test email it says an error because idk what to put in the ip server section i tried 5 different ip servers but still not working i am an stmp and i followed this tutorial

https://youtu.be/v_8wq68OcZs

This post was modified 2 years ago by asma
 
Posted : 02/04/2021 6:05 pm
Danny97
(@danny97)
Posts: 13
Member Customer
 

Hi! I was following the youtube video about office 365 cold email setup and I have the same problem. I also tried smtp test on gmass.co and everything worked I had no errors

This post was modified 2 years ago by Danny97
 
Posted : 02/04/2021 6:15 pm
asma
 asma
(@asma)
Posts: 13
Member Customer
 

@admin im having the same problem emails dont pass ,do i need to build my own smtp to be able to end bulk emails?

 
Posted : 02/04/2021 7:04 pm
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

@danny97 Hi friend, if it works on gmass, then it must work in the app, can you please send a screenshot of the SMTP settings, you can hide the password.

 
Posted : 03/04/2021 3:29 pm
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

@asma You need an SMTP to use the app

 
Posted : 03/04/2021 3:29 pm
Danny97
(@danny97)
Posts: 13
Member Customer
 

@admin Here is the screenshot of smtp settings. https://prnt.sc/1139ptp

 
Posted : 03/04/2021 4:20 pm
veronicafashion222@gmail.com
(@veronicafashion222gmail-com)
Posts: 2
Member Customer
 

please i need email sender license key. i just downloaded it few minutes ago

 
Posted : 04/04/2021 3:23 am
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

@veronicafashion222gmail-com

You Can Get one from H-supertools.

 
Posted : 04/04/2021 7:49 am
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

@danny97 can you please send me a screenshot of gmass test

 
Posted : 04/04/2021 7:50 am
Danny97
(@danny97)
Posts: 13
Member Customer
 

@admin  Sure.) Here are the links https://prnt.sc/113yw1x , https://prnt.sc/113ywnh , https://prnt.sc/113yx8t

 
Posted : 04/04/2021 1:45 pm
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

and what is the error that is showing in the app. can you try to run a test campaign, and check the logs.

 
Posted : 04/04/2021 2:00 pm
veronicafashion222@gmail.com
(@veronicafashion222gmail-com)
Posts: 2
Member Customer
 

hello thanks for the reply.... where would i get the licence key from

 
Posted : 04/04/2021 9:00 pm
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

Please watch this video: https://www.youtube.com/watch?v=v_8wq68OcZs

 
Posted : 04/04/2021 9:16 pm
Danny97
(@danny97)
Posts: 13
Member Customer
 

@admin screenshots of the log https://prnt.sc/114k4bj , https://prnt.sc/114k4q8

 
Posted : 05/04/2021 6:11 am
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

@danny97 Wierd, can you please send me a private email to hasan@h-educate.com

and with the credentials so I can test

 
Posted : 05/04/2021 7:26 am
Danny97
(@danny97)
Posts: 13
Member Customer
 

@admin Yes ofc. I sent you message from this email adress - daniel.cervenak97@gmail.com 

 
Posted : 05/04/2021 11:39 am
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