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SMTP test from smtp.office365.com Problem

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Jamie Herrick
(@sjhenterprisesincgmail-com)
Posts: 2
Member Customer
Topic starter
 

Set up for office365 outlook went smooth and the test I ran looks like it went successful until I get

an email saying delivery failed *see attached file

I am also using Super Email Sender and I can't send due to Error: The SMTP server does not support authentication

I have checked and doubled checked my log in info

Ive also tried changing to "tls when available" and then I get "an error occurred when trying to establis an....."

Ive also tried checking and unchecking the Auth required?

I hope you can advise, Thank you

Jamie Herrick


 

 
Posted : 03/02/2022 8:58 pm
Hasan Aboul Hasan
(@admin)
Posts: 2187
Illustrious Member Admin
 

Hi Jamie. 

can you please clarify where exactly is the problem, is it only in super sender? or you can send at all?

 
Posted : 04/02/2022 7:58 pm
tasnim reacted
Jamie Herrick
(@sjhenterprisesincgmail-com)
Posts: 2
Member Customer
Topic starter
 

I successfully set up outlook and can send and receive emails using it

I went through all the steps to use it as smtp and tested it using the smtp test site you show

It did not return an error - all green, looked like successful set up

I then set up smtp.office365.com as the server inside your Super Email Sender

I created the template, and campaign, and using my gmail email sent a test email

The result came back The SMTP server does not support authentication as well as an error occurred when trying to establis an....." (inside the little box)

I checked my log in info, I changed the security to different things, etc but nothing worked

When I went to my outlook system, I had received the email shown in the photo (delivery has failed...and reasons linked below)

I hope this explains better ...it looks like maybe the server sent the email and gmail rejected it? I don't know how to proceed.

Thank you

 
Posted : 04/02/2022 8:45 pm
tasnim reacted
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